Terms and Conditions for Tree Surgeons Turnhamgreen

These Terms and Conditions set out the basis on which Tree Surgeons Turnhamgreen provides arboricultural services to residential, commercial and other clients in the UK. By requesting a quotation, making a booking, or allowing work to proceed, the client agrees to be bound by these terms. They are intended to create clarity around the booking process, payment arrangements, cancellation rights, safety responsibilities, waste handling, and legal limits on liability. These terms apply to all standard tree surgery services unless we agree otherwise in writing.

In these terms, references to “we”, “us” and “our” mean the service provider trading as Tree Surgeons Turnhamgreen, and references to “you” or “the client” mean the person, company, landlord, managing agent or other organisation instructing the work. If there is any inconsistency between a written quotation and these terms, the written quotation will prevail to the extent of that inconsistency. Nothing in these terms affects any rights you may have under UK consumer law where such rights cannot lawfully be excluded.

A booking is only confirmed once we have accepted the instruction and, where required, received any deposit or written acceptance requested in the quotation. Our tree surgery services may include pruning, crown reduction, deadwood removal, tree felling, stump-related works, site clearance, hedge maintenance and associated arboricultural tasks. The exact scope of the service will be described in the quotation or job confirmation. Any work not expressly included may be treated as additional work and charged separately if you ask us to proceed.

Before work starts, you must provide accurate information about the site, including access arrangements, underground or overhead services, shared boundaries, protected trees, nesting birds, and any known hazards. We rely on the information you provide to prepare our quotation and to carry out the work safely. If the site conditions differ materially from the information supplied, we may need to revise the price, reschedule the job, or decline to continue if the risk cannot be managed reasonably.

Tree surgeons in Turnhamgreen operate under strict safety and legal obligations, and our attendance on site does not remove your responsibility to ensure that the property is safe and accessible. You must make reasonable arrangements for parking, clear access, and the protection of pets, children, vehicles, ornaments, soft landscaping and other vulnerable items. Unless otherwise stated, we assume that you have authority to instruct the work and to permit us to enter the property or site for the agreed period.

Where trees are subject to planning controls, conservation area restrictions or other statutory protections, you are responsible for ensuring that the necessary permissions or notifications have been obtained before the agreed start date, unless we have expressly agreed in writing to assist with the application process. We may ask for evidence of consent or approval before commencing work. If lawful permission has not been obtained, we may suspend or cancel the booking and charge any reasonable costs already incurred.

Our quotations are based on the information available at the time of inspection, enquiry or assessment and remain valid for the period stated in the quotation, or where no period is stated, for a reasonable time only. Prices may reflect labour, equipment, disposal, traffic management, access conditions, and the level of risk involved. If the specification changes after acceptance, we may issue a revised quotation. A revised quotation may also be required if hidden defects, decay, structural instability, or unexpected site constraints become apparent.

Unless otherwise agreed, payment is due in full on completion of the works, either on the day of service or within the period stated on the invoice. We may request a deposit for larger projects, repeat visits, specialist access work, emergency call-outs, or bookings that require advance allocation of machinery and crew. Deposits are used to reserve capacity and are normally non-refundable except where we cancel the booking or where a refund is required by law. Any invoice not paid when due may attract late payment charges, statutory interest, recovery costs, or both, in accordance with applicable UK legislation for business clients.

Tree Surgery Turnhamgreen may accept payment by bank transfer, card, or other agreed methods, but we are not obliged to accept cash or payment plans unless this has been agreed in advance. You must ensure that any payment is made by the due date and that your bank details or payment reference are used correctly. If a payment is reversed, charged back, or disputed without proper cause, you will remain liable for the outstanding amount and any reasonable costs incurred in recovering it.

Once a booking has been confirmed, we will allocate labour, equipment and time in reliance on that booking. You may request to reschedule, but any change is subject to our availability and may involve an additional charge if vehicles, plant or crew have already been committed. We will always try to accommodate reasonable changes where possible, but we cannot guarantee that a preferred alternative date will be available, particularly during busy periods or after adverse weather events.

You may cancel a booking by giving notice in writing. If you cancel sufficiently in advance and we have not incurred material costs, we may, at our discretion, refund any deposit paid after deducting reasonable administrative or planning expenses. If you cancel close to the agreed start time, or if we arrive on site and are unable to work because of access issues, missing permissions, unsafe conditions, or lack of cooperation, we may charge a cancellation fee reflecting our lost time and resources. This applies whether the booking relates to routine maintenance or more complex tree surgery services.

We may cancel or postpone a booking where weather, equipment failure, staff illness, safety concerns, legal restrictions, or circumstances beyond our reasonable control make it impracticable or unsafe to proceed. Where we do so, we will offer a new date if reasonably possible. We will not be liable for losses caused by a necessary postponement, provided that we act reasonably and notify you as soon as practicable. If we must stop work because the site conditions are not as described, any completed work will remain chargeable.

We reserve the right to suspend work if, in our opinion, continuing would create an unreasonable risk to people, property, wildlife or equipment. Examples include unstable trees, concealed hazards, unsafe structures, aggressive animals, hostile behaviour, or the discovery of protected nesting activity. In such cases we may seek your instructions, adjust the scope of work, or leave the site until the issue is resolved. Where suspension is necessary for safety reasons, any unavoidable additional costs may be charged to you if they arise from inaccurate information or site conditions beyond our control.

Although we use reasonable care and skill in carrying out tree surgery, arboriculture is a specialist activity that can involve inherent uncertainty. Trees may contain hidden decay, internal defects, or unpredictable reactions to pruning and dismantling. Accordingly, we do not guarantee that a tree will remain stable, healthy, or free from future disease after work has been carried out, unless a specific written guarantee has been given. Any recommendations we provide are based on the condition observed at the time of inspection only.

If we recommend follow-up work, monitoring, further pruning, or remedial action, that recommendation is advisory unless and until a further booking is made. You remain responsible for ongoing inspection and maintenance of trees and adjacent land after completion of the agreed service. Where we have advised that a tree presents a serious hazard, you should take prompt steps to manage the risk. Failure to act on clear advice may reduce or remove any claim that we were responsible for later damage that could reasonably have been avoided.

We will exercise reasonable care and skill in providing the services, and we hold appropriate insurance cover consistent with the nature of our work. However, our liability is limited to losses that are foreseeable and directly caused by our proven negligence or breach of contract. We do not accept responsibility for indirect, consequential or economic losses, loss of profit, loss of opportunity, business interruption, or loss arising from third-party interference, except where such exclusion is prohibited by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited.

In the course of arboricultural operations, minor cosmetic marking to lawns, borders, fences, driveways or nearby surfaces may occur despite reasonable precautions, particularly where access is restricted or heavy timber must be handled. We are not liable for pre-existing defects, hidden weaknesses, or damage resulting from the inherent characteristics of the tree, the site, or the property itself. Where fragile surfaces, underground services, or delicate fixtures are present, you should inform us in advance so that we can assess the risk and, if appropriate, modify the method of work.

Our total liability for any claim arising from a particular job will not exceed the amount paid or payable for that job, except where a greater limit is required by law. If you wish to recover for damage, you must notify us within a reasonable time and provide sufficient information to allow us to investigate. You must also take reasonable steps to minimise any loss. We will not be responsible for damage caused by the negligence or omissions of the client, occupants, contractors, neighbours, utility operators, or other third parties.

Tree Surgeons Turnhamgreen may rely on subcontractors or specialist partners where the service requires it, provided that they are suitably qualified and insured for their role. We remain responsible for the standard of work we have agreed to supply, but we are not liable for delays or failures caused by the acts or omissions of independent third parties that are outside our reasonable control. If a third-party permit, licence, or access agreement is required, you are responsible for obtaining it unless we state otherwise in writing.

We are not responsible for damage caused by severe weather, flooding, fire, lightning, subsidence, storm impact, vandalism, theft, civil disturbance, or other events outside our control. If such events affect the services, we may suspend, rearrange or terminate the booking on reasonable notice. Where appropriate, any payment already made will be adjusted to reflect work actually completed and costs reasonably incurred. Nothing in these terms affects rights available under the Consumer Rights Act 2015 or other mandatory legislation.

You agree that any claim against us must be brought in a timely manner and that you will cooperate reasonably with any investigation, including supplying photographs, invoices, records and access for inspection where relevant. We may decline liability where the cause of damage cannot be established, where the claim is made too late to assess properly, or where our instructions were not followed. These provisions are intended to be fair and to allocate risk transparently between the parties.

All green waste, timber, branches, arisings and related material generated by our work will be handled in accordance with applicable UK waste regulations and duty of care obligations. Unless we agree otherwise, waste created by the service becomes our responsibility once removed from site and may be reused, recycled, composted or otherwise lawfully processed. We will not knowingly dispose of waste unlawfully or permit waste to be fly-tipped. Where waste transfer documentation is required, it will be completed in line with the relevant regulations and retained as appropriate.

Where the quotation states that waste is excluded, or where you ask to retain certain materials such as logs, woodchip, brash or stump grindings, responsibility for those materials passes to you once they are left on site. In that case, you must store, move, use or dispose of the material lawfully and safely. We are not liable for any loss, injury or nuisance arising after you have taken control of the waste, unless caused by our negligence at the point of handover.

We may charge additional fees for contaminated waste, ivy root balls, soil, mixed builders’ waste, mattresses, hazardous material, or other items not reasonably anticipated as part of standard tree surgery. If we encounter asbestos, Japanese knotweed, chemicals, oil, fuel, sharps or suspicious material, we may stop work immediately and require instructions. Any associated delay, specialist removal, or protective measures may be charged separately if they are necessary to complete the job lawfully and safely.

We may also need to leave timber, stump grindings or branches on site temporarily to complete the service efficiently, especially where access is limited or where removal would create excessive disturbance. If you instruct us to stack, chip, cut or position materials in a particular way, you accept responsibility for any resulting inconvenience or later handling requirement once the work is complete. You should not burn arisings or permit them to be burned unless you have confirmed that this is lawful and safe in your circumstances.

Where we remove waste from site, we will usually do so using vehicles and routes that are suitable for the material and the location. You agree not to request or encourage disposal methods that would breach environmental law, council rules or our own compliance obligations. Any pressure to dispose of waste improperly may result in immediate termination of the booking. Our compliance with waste regulations is an essential part of our service and may be audited by the relevant authorities at any time.

It is your responsibility to ensure that the site can accommodate reasonable waste handling, including loading, temporary storage and collection of green waste. If access is too restricted to remove material safely, we may need to revisit the quotation or leave waste stacked in a safe location by agreement. In all cases, we will act with due care, but we cannot accept responsibility for restrictions imposed by the site, neighbouring properties, local parking limitations, or legal requirements outside our control.

These terms contain the entire agreement between the parties in relation to the service, unless a written contract signed by both parties states otherwise. If any provision is found to be unlawful, invalid or unenforceable, that provision will be modified to the minimum extent necessary or, if that is not possible, severed, and the remaining provisions will continue in full force. No failure or delay by us in exercising a right under these terms shall operate as a waiver of that right.

Nothing in these terms creates a partnership, joint venture, employment relationship or agency relationship between us and the client. The client may not assign the benefit of the contract without our prior written consent, although we may assign or subcontract our obligations where reasonably appropriate for the performance of the work. Any notices required under these terms should be given in writing by a method that can reasonably be evidenced.

These terms are designed for use with tree surgeons in Turnhamgreen and similar UK arboricultural services, but they are not intended to overstate local issues or create unnecessary local references. They should be read as a general legal page governing standard service delivery, not as guidance or marketing material. We may update these terms from time to time, and the version in force at the time of booking will apply unless a change is required by law.

Governing law: these Terms and Conditions, and any dispute or claim arising from or connected with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim, except where mandatory consumer law provides otherwise. If you are contracting as a consumer, you may also have rights to bring proceedings in another jurisdiction where permitted by law.

By confirming a booking, allowing access to the site, or paying an invoice, you acknowledge that you have read, understood and agreed to these terms. If you do not agree with any part of them, you should notify us before the service begins. Continued use of the service after any updated terms are issued will be treated as acceptance of those updated terms to the extent permitted by law.